Privacy Policy
Foxnut Nutrition (“Foxnut Nutrition”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website, place an order, contact us, or otherwise interact with our services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you may discontinue use of the Platform.
This Policy is intended to operate in accordance with applicable laws and regulations of India.
1. Information We Collect
We may collect information that you provide directly to us when you create an account, place an order, contact customer support, submit a review, participate in a promotion, subscribe to communications, or otherwise interact with the Platform.
Depending on the interaction, this may include:
• Name and contact details such as email address and phone number.
• Billing and shipping address, including PIN code and delivery information.
• Account and order information.
• Product preferences, reviews, feedback, and other information you choose to submit.
• Information provided when you contact customer support.
• Payment-related information required to process transactions.
• Technical information such as IP address, browser type, device information, operating system, and Platform usage data.
We collect information that is reasonably necessary to provide our services, process orders, improve customer experience, maintain security, and meet legal obligations.
2. Payment Information
Payments made through the Platform may be processed by third-party payment gateway providers. Payment information may be entered directly into the payment provider’s secure environment.
Foxnut Nutrition does not ordinarily store complete card details such as your CVV. Payment providers may process and retain transaction information according to their own terms, privacy policies, and applicable security requirements.
3. Information from Other Sources
We may receive limited information from service providers and other lawful sources, such as courier partners, payment providers, analytics services, advertising platforms, or social media services, where necessary to provide, improve, secure, or promote our services.
Third-party providers remain responsible for information they independently collect under their own privacy policies.
4. How We Use Personal Information
We may use personal information to:
• Process, confirm, deliver, and manage orders.
• Process cancellations, returns, replacements, and refunds.
• Communicate about orders, payments, deliveries, and customer support.
• Respond to questions, reviews, complaints, and feedback.
• Maintain and manage customer accounts.
• Improve our products, website, services, and customer experience.
• Conduct analytics, research, and performance measurement.
• Send promotional communications where permitted and where you have provided the required consent or preference.
• Prevent fraud, misuse, unauthorized activity, and security incidents.
• Comply with applicable laws, regulations, legal processes, and government requests.
• Establish, exercise, or defend legal rights.
• Maintain business records and perform legitimate administrative functions.
5. Legal Basis and Consent
We process personal information where necessary to provide requested products and services, perform contractual obligations, comply with legal requirements, protect legitimate business interests, or where you have provided consent, as applicable.
Where processing is based on consent, you may withdraw that consent subject to legal or operational requirements. Withdrawal of consent may affect our ability to provide certain services or features.
6. Marketing Communications
Where permitted by applicable law, we may send promotional communications by email, SMS, WhatsApp, phone, or other electronic channels.
You may opt out of promotional communications by using an available unsubscribe option or by contacting us at sales@foxnutnutrition.com. Transactional communications relating to orders, payments, delivery, account security, or customer service may continue where necessary.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the Platform, remember preferences, understand website usage, measure performance, improve functionality, and support relevant marketing and analytics.
Some cookies may be placed by third-party service providers. You can manage or delete cookies through your browser settings, although disabling certain cookies may affect the functionality of the Platform.
8. Analytics and Third-Party Services
We may use third-party providers for services such as payment processing, website hosting, delivery, customer support, analytics, advertising, communication, fraud prevention, and technical operations.
These providers may process information on our behalf and are expected to use appropriate safeguards and only process information for authorized purposes, subject to their contractual and legal obligations.
9. Sharing of Personal Information
We do not sell your personal information for money.
We may share relevant information with:
• Payment processors to complete transactions.
• Courier and logistics partners to deliver orders.
• Technology, hosting, analytics, and security providers.
• Customer support and communication providers.
• Professional advisers, auditors, insurers, or legal representatives where necessary.
• Government authorities, regulators, courts, or law-enforcement agencies where required by law or reasonably necessary to protect rights and safety.
• A successor entity in connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
We share only information reasonably required for the relevant purpose, subject to applicable law.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete it, anonymize it, or otherwise dispose of it in accordance with applicable requirements.
11. Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
No method of transmission or electronic storage can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and should notify us promptly if you believe your account or information has been compromised.
12. Storage of Personal Information
Personal information may be stored on our systems or with trusted third-party service providers, including cloud and hosting providers, that support our business operations.
Where third parties process information on our behalf, we take reasonable steps to require appropriate security and confidentiality measures.
13. User Reviews and Public Content
If you voluntarily post a review, comment, photograph, or other content on a publicly accessible part of the Platform or on our social media pages, other people may be able to view or use that information.
Please avoid publishing sensitive or confidential information in reviews, comments, or other public areas. We are not responsible for information you voluntarily make publicly available, subject to applicable law.
14. Third-Party Websites and Links
The Platform may contain links to third-party websites, applications, or services. These third parties operate independently and may have their own privacy policies and practices.
Foxnut Nutrition is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their policies before providing personal information.
15. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to request access to information about personal data processed by us, request correction of inaccurate information, request deletion where legally applicable, raise a grievance, and exercise other rights available under applicable data-protection laws.
To submit a privacy request, contact us using the details provided below. We may need to verify your identity before completing a request.
16. Withdrawal and Correction Requests
If you want to update, correct, or request deletion of personal information held by us, please contact sales@foxnutnutrition.com.
Certain information may need to be retained where required by law, for legitimate business purposes, or to complete an ongoing transaction or resolve a dispute.
17. Children's Privacy
Our Platform and products are intended for adults. We do not knowingly seek to collect personal information from children who are not legally permitted to use the Platform.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
18. Grievance Redressal
If you have a concern regarding the processing or handling of your personal information, please contact us first using the details below. We will review and respond to legitimate privacy-related requests in accordance with applicable law.
Foxnut Nutrition
Email: sales@foxnutnutrition.com
Phone: 9098880680
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or information practices. The revised version will be posted on the Platform with an updated effective date where appropriate.
We encourage you to review this Policy periodically.
20. Contact Information
For questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information:
Foxnut Nutrition
Email: sales@foxnutnutrition.com
Phone: 9098880680
Customer Support: Monday to Sunday, 10:00 AM to 7:00 PM
Foxnut Nutrition