Cancellation & Refund Policy

At Foxnut Nutrition, we aim to provide a smooth and satisfactory shopping experience. This policy explains when cancellations, returns, refunds, and replacements may be requested.

1. Return Eligibility

Customers may contact us within 14 days from the date of delivery if they believe their order qualifies for a return or replacement.

A return or replacement may be considered when:
• The product is damaged or defective on arrival.
• An incorrect product, flavour, or variant has been delivered.
• The product materially differs from what was ordered or advertised.
• The order was delivered significantly later than the committed delivery schedule.
• The item is unused, unopened, and in its original condition and packaging, where a standard return is requested.

All requests are subject to verification and approval by Foxnut Nutrition.

2. Damaged, Defective, or Incorrect Orders

Please report a damaged, defective, or incorrect product within 48 hours of delivery.

Send the following to sales@foxnutnutrition.com:
• Order number
• Clear photographs or video of the product
• Photographs of the outer shipping package
• A brief description of the issue

Please retain the product, packaging, invoice, and other order materials until the case is resolved. After reviewing the evidence, our team will determine the appropriate resolution.

3. Nutrition Product Returns

Foxnut Nutrition products are consumable nutritional products and therefore have specific return requirements.

• Standard returns are accepted only for sealed and unopened products.
• Opened or partially consumed products are generally not eligible for return unless the issue concerns a verified defect, damage, or incorrect delivery.
• Returns based solely on taste, flavour preference, personal preference, or dissatisfaction with expected results are not ordinarily accepted.
• Products damaged, improperly stored, or tampered with after delivery may be refused.

Customers with medical conditions, those who are pregnant or breastfeeding, or those taking medication should consult a qualified healthcare professional before using nutritional supplements.

4. Order Cancellation

A cancellation request can be made before an order has been processed or dispatched.

If the request is received in time, we will cancel the order and initiate the applicable refund. Once an order has entered processing or has been dispatched, cancellation may not be possible. Customers may contact support to determine whether another resolution is available.

5. How to Request a Return or Replacement

Contact our support team by email or phone. After reviewing your request, we will provide the next steps.

Where available, Foxnut Nutrition may arrange a courier pickup. If a pickup cannot be arranged, our team will provide instructions for returning the product. Do not send an item back without receiving return instructions from us.

6. Processing or Shipping Charges

For requests arising from customer preference, such as changing a product, flavour, or variant, applicable processing or shipping charges may apply and will be communicated before the request is processed.

When an approved issue results from Foxnut Nutrition, such as an incorrect, damaged, or defective product, applicable return or replacement costs will generally be covered by us.

7. Replacement Policy

Approved replacements are subject to product availability. If the requested item is unavailable, Foxnut Nutrition may offer an available alternative or another appropriate resolution.

Replacement orders will generally be dispatched within 14 working days after approval. Delivery time after dispatch depends on the destination and courier service.

8. Refund Method

For prepaid orders, approved refunds will generally be sent to the original payment method.

For Cash on Delivery orders, refunds may be made through an appropriate online transfer after the required and verified bank details are provided.

The payment method used for the original transaction may determine how the refund is processed.

9. Refund Timeline

Once a refund has been approved, Foxnut Nutrition will generally initiate it within 14 working days.

The time required for the funds to appear in the customer's account can vary according to the bank, card issuer, payment gateway, or other payment service provider.

10. International Orders

Returns and refunds may not be available for orders delivered outside India. Customers placing an international order are advised to contact our support team before purchase if they need clarification about eligibility.

11. Payment Methods

Available payment options may include Credit Card, Debit Card, UPI, Net Banking, Wallets, and Cash on Delivery, subject to availability at checkout.

Online payments are processed through secure payment gateway partners. The payment options available for a particular order will be displayed during checkout.

12. Policy Review

Foxnut Nutrition reserves the right to assess each cancellation, return, refund, or replacement request based on the order status, product condition, nature of the complaint, and the terms of this policy.

A request may be declined where the product does not satisfy the relevant eligibility requirements.

13. Contact Us

For questions or assistance regarding cancellations, returns, refunds, or replacements:

Foxnut Nutrition
Email: sales@foxnutnutrition.com
Phone: 9098880680